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The Problem: The average person in the U.S. spends $5,500 a year on energy and emits 21 tons of carbon in the air. This is twice as high as other western countries. The Solution: Technology is driving energy saving products which reduce energy consumption and carbon emission. Buy Alternative and Energy Efficient products and help yourself and the environment.
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system, and order data. Yahoo! automatically collects order information but
may only use this information in the aggregate. If you accessed this store
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The security of your personal information is very important to us. Information you enter on our domain, TheEnergyConscious.com, whether it be your name, e-mail and physical address, phone number, shipping address and credit card information are stored and transferred over a Secure Socket Layer with 256 bit encryption representing the strongest possible level of security currently available.
Since our website is powered by Yahoo we also get the best in class security features available to the number one visited and trusted website in the world. As an additional security measure, we do not retain your credit card information after your transactions complete.
Cookies and IP addresses are used to record sessions on our website. The information customers provide us when placing orders will only be used as they relate to the order. This information is stored in a secure database and only employees with access rights can see this information. We may use this information to contact customers to resolve outstanding issues relating to backordered products or undelivered packages.
We use IP addresses to analyze trends, prevent fraud, administer our site, track users' movements on the site and gather demographic information for aggregate use. IP addresses are not linked to personally identifiable information.
We reserve the right to disclose customers personally identifiable information as required by state and federal law enforcement agencies and financial institutions as part of any fraud investigation relating to customers transactions with us.In a nutshell, your privacy is important to us and we make it an integral part of our culture to secure your data.
ORDER PROCESSING INFORMATION
Payment:
The Energy Conscious (TEC) accepts payment by MasterCard, VISA, Discover, or American Express.All transactions are in U.S. Dollars. We preauthorize orders before shipping, but do not apply charges to customer credit cards until after the order has shipped. As an additional security measure, we do not retain your credit card information after your transactions complete.
Shipping:
Shipping charges are based on the delivery location and order weight. TEC offers shipping via both United States Postal Service (USPS) and United Parcel Service (UPS). Most orders for in-stock products ship within one business day if orders are received by 1 p.m Eastern Time.Orders received either Saturday or Sunday will be considered Monday orders. Currently, our sales are limited to the United States. However, we are making the necessary infrastructure changes to accommodate sales to Canada and international sales. Stay in touch with us as we will make an announcement on this in due time.
If you are shipping with UPS you will be able to track your order as soon as shipment is confirmed by United Parcel Service. Our e-mail will provide you with a link to UPS where you will enter your order number and UPS will give you information on the shipment status of your order.
Packaging:
Almost everything we do have an impact on the environment. At TheEnergyConscious.com we are sensitive to that fact and strive to reduce both our customers’ and our own environmental impacts. We primarily use 100% recycled polystyrene peanuts for packaging, and encourage you to recycle these peanuts. For locations of peanut recycling centers see the recycling sections of www.flopak.com, www.epspackaging.org or call the Peanut Hotline at 800-828-2214. Many Mail Boxes Etc® and The UPS Store™ locations also accept clean foam peanuts for recycling.
Back-orders:
If products are on backorder we will provide you with an estimated ship date for the back-ordered products, usually by e-mail. Even if all products can not be shipped at one time, the total shipping charge will never exceed the shipping quote provided during checkout.
Order Modifications/Cancellations:
Customers wishing to change or cancel orders should call toll free (888)405-6064, locally (202)640-2570, or e-mail support@theenergyconscious.com. Please be sure to reference your order number (e.g. ETC3456) in the e-mail.
RETURNS INFORMATION:
Please open and inspect your order within 2 days of receipt. If you need to initiate a return please send an e-mail to support@theenergyconscious.com or call toll free (888)405-6064, locally (202)640-2570 for a return materials authorization (RMA) number prior to returning products. Returns sent COD will not be accepted.
After an RMA number is obtained, please download, complete, and submit the following PDF form: Return Materials Authorization (RMA) Form (PDF)
General Item Returns:
- Eligible Time Period: 30 days from delivery date
- Non-Eligible Items: caulks, foams, mastic, tapes, tankless water heaters, and items that are not in original condition. We want you to be satisfied with the products purchased from us, but are unable to refund products that have been installed, for which the original packaging has been destroyed, or that are otherwise not in original condition and resalable. You are responsible for returning products in a safe, unbroken condition, so please pack returns carefully. You may want to insure returns of valuable merchandise. Upon receipt and satisfactory condition of original condition, a credit equal to the product purchase price will be issued to you through the same payment method you used to pay for the order.
-Anytime you purchase a Free Shipping product and you decide to return it at a later date, we will charge your credit card with an estimate of the shipping charge to you. Free Shipping is a cost we incur to make the sale and if the sale is returned then you will incur the charge.
-For all Vitreous China, toilet and bath products, tankless water heaters and major appliances: There is a restocking fee of 35% for returns that are not due to a mistake on our part. Please make sure of the product you order before placing the order. Shipping and restocking fees on these products can be costly. If you are unsure whether the restocking fee applies, feel free to either call us or e-mail us. We will promptly answer you.
Incorrectly Shipped Orders:
- Eligible Time Period: 2 business days from delivery date
Depending on the original method of shipment we will either issue a UPS Call Tag or send a prepaid return address label for you to return the incorrectly shipped merchandise. We will ship a new order for the correct merchandise within one business day.
Damaged Item Returns:
- Eligible Time Period: 2 business days from delivery date If an order has arrived damaged you should notify both thenergyconscious.com and the carrier within 2 business days. All packaging should be kept because the carrier may choose to inspect the damaged goods and shipping box at the delivery address. Theenergyconscious.com will issue a credit to the customer pending confirmation from the carrier. We may or may not request return of the damaged goods. If we do request that the goods be returned, we will either issue a UPS call tag or provide a prepaid return address label to be used for returning those items damaged in transit.
Defective Item Returns:
- Eligible Time Period: 1 year from delivery date (unless otherwise noted)
Depending on the original method of shipment we will either issue a UPS Call Tag or send a prepaid return address label to you for return of the merchandise. A credit will be issued when the defective items are received. You are not responsible for the cost of return of defective merchandise when a UPS Call Tag or prepaid return address label is used. You are responsible for the cost of return shipping if you do not use one of these methods. If the merchandise fails during the manufacturer's product warranty, but after one year from the purchase date, Theenergyconscious.com reserves the right to refer you to the manufacturer for replacement of the failed product.
About Randon Controls products:
- The Energy Conscious is not liable for any damages or claims which may arise from the use of these products.
- It is incumbent on the installer to follow all applicable federal, state and local codes associated with radon control.
- We recommended testing for radon both before and after installing radon control products and consulting with the EPA and state and local health departments for guidance.
- We Can NOT accept returns or issue credit for these products. Customers are responsible for selecting and installing radon control products correctly.
The security of your personal information is very important to us. Information you enter on our domain, TheEnergyConscious.com, whether it be your name, e-mail and physical address, phone number, shipping address and credit card information are stored and transferred over a Secure Socket Layer with 256 bit encryption representing the strongest possible level of security currently available.
Since our website is powered by Yahoo we also get the best in class security features available to the number one visited and trusted website in the world. As an additional security measure, we do not retain your credit card information after your transactions complete.
Cookies and IP addresses are used to record sessions on our website. The information customers provide us when placing orders will only be used as they relate to the order. This information is stored in a secure database and only employees with access rights can see this information. We may use this information to contact customers to resolve outstanding issues relating to backordered products or undelivered packages.
We use IP addresses to analyze trends, prevent fraud, administer our site, track users' movements on the site and gather demographic information for aggregate use. IP addresses are not linked to personally identifiable information.
We reserve the right to disclose customers personally identifiable information as required by state and federal law enforcement agencies and financial institutions as part of any fraud investigation relating to customers transactions with us.In a nutshell, your privacy is important to us and we make it an integral part of our culture to secure your data.
ORDER PROCESSING INFORMATION
Payment:
The Energy Conscious (TEC) accepts payment by MasterCard, VISA, Discover, or American Express.All transactions are in U.S. Dollars. We preauthorize orders before shipping, but do not apply charges to customer credit cards until after the order has shipped. As an additional security measure, we do not retain your credit card information after your transactions complete.
Shipping:
Shipping charges are based on the delivery location and order weight. TEC offers shipping via both United States Postal Service (USPS) and United Parcel Service (UPS). Most orders for in-stock products ship within one business day if orders are received by 1 p.m Eastern Time.Orders received either Saturday or Sunday will be considered Monday orders. Currently, our sales are limited to the United States. However, we are making the necessary infrastructure changes to accommodate sales to Canada and international sales. Stay in touch with us as we will make an announcement on this in due time.
If you are shipping with UPS you will be able to track your order as soon as shipment is confirmed by United Parcel Service. Our e-mail will provide you with a link to UPS where you will enter your order number and UPS will give you information on the shipment status of your order.
Packaging:
Almost everything we do have an impact on the environment. At TheEnergyConscious.com we are sensitive to that fact and strive to reduce both our customers’ and our own environmental impacts. We primarily use 100% recycled polystyrene peanuts for packaging, and encourage you to recycle these peanuts. For locations of peanut recycling centers see the recycling sections of www.flopak.com, www.epspackaging.org or call the Peanut Hotline at 800-828-2214. Many Mail Boxes Etc® and The UPS Store™ locations also accept clean foam peanuts for recycling.
Back-orders:
If products are on backorder we will provide you with an estimated ship date for the back-ordered products, usually by e-mail. Even if all products can not be shipped at one time, the total shipping charge will never exceed the shipping quote provided during checkout.
Order Modifications/Cancellations:
Customers wishing to change or cancel orders should call toll free (888)405-6064, locally (202)640-2570, or e-mail support@theenergyconscious.com. Please be sure to reference your order number (e.g. ETC3456) in the e-mail.
RETURNS INFORMATION:
Please open and inspect your order within 2 days of receipt. If you need to initiate a return please send an e-mail to support@theenergyconscious.com or call toll free (888)405-6064, locally (202)640-2570 for a return materials authorization (RMA) number prior to returning products. Returns sent COD will not be accepted.
After an RMA number is obtained, please download, complete, and submit the following PDF form: Return Materials Authorization (RMA) Form (PDF)
General Item Returns:
- Eligible Time Period: 30 days from delivery date
- Non-Eligible Items: caulks, foams, mastic, tapes, tankless water heaters, and items that are not in original condition. We want you to be satisfied with the products purchased from us, but are unable to refund products that have been installed, for which the original packaging has been destroyed, or that are otherwise not in original condition and resalable. You are responsible for returning products in a safe, unbroken condition, so please pack returns carefully. You may want to insure returns of valuable merchandise. Upon receipt and satisfactory condition of original condition, a credit equal to the product purchase price will be issued to you through the same payment method you used to pay for the order.
-Anytime you purchase a Free Shipping product and you decide to return it at a later date, we will charge your credit card with an estimate of the shipping charge to you. Free Shipping is a cost we incur to make the sale and if the sale is returned then you will incur the charge.
-For all Vitreous China, toilet and bath products, tankless water heaters and major appliances: There is a restocking fee of 35% for returns that are not due to a mistake on our part. Please make sure of the product you order before placing the order. Shipping and restocking fees on these products can be costly. If you are unsure whether the restocking fee applies, feel free to either call us or e-mail us. We will promptly answer you.
Incorrectly Shipped Orders:
- Eligible Time Period: 2 business days from delivery date
Depending on the original method of shipment we will either issue a UPS Call Tag or send a prepaid return address label for you to return the incorrectly shipped merchandise. We will ship a new order for the correct merchandise within one business day.
Damaged Item Returns:
- Eligible Time Period: 2 business days from delivery date If an order has arrived damaged you should notify both thenergyconscious.com and the carrier within 2 business days. All packaging should be kept because the carrier may choose to inspect the damaged goods and shipping box at the delivery address. Theenergyconscious.com will issue a credit to the customer pending confirmation from the carrier. We may or may not request return of the damaged goods. If we do request that the goods be returned, we will either issue a UPS call tag or provide a prepaid return address label to be used for returning those items damaged in transit.
Defective Item Returns:
- Eligible Time Period: 1 year from delivery date (unless otherwise noted)
Depending on the original method of shipment we will either issue a UPS Call Tag or send a prepaid return address label to you for return of the merchandise. A credit will be issued when the defective items are received. You are not responsible for the cost of return of defective merchandise when a UPS Call Tag or prepaid return address label is used. You are responsible for the cost of return shipping if you do not use one of these methods. If the merchandise fails during the manufacturer's product warranty, but after one year from the purchase date, Theenergyconscious.com reserves the right to refer you to the manufacturer for replacement of the failed product.
About Randon Controls products:
- The Energy Conscious is not liable for any damages or claims which may arise from the use of these products.
- It is incumbent on the installer to follow all applicable federal, state and local codes associated with radon control.
- We recommended testing for radon both before and after installing radon control products and consulting with the EPA and state and local health departments for guidance.
- We Can NOT accept returns or issue credit for these products. Customers are responsible for selecting and installing radon control products correctly.
Copyright © 2009 The Energy Conscious TM. All Rights Reserved.